Shipping Policy

LUVORIA Shipping Policy

Our goal is to ensure a smooth and hassle-free shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING AREA

Country: We currently ship to the United Kingdom. We are considering expanding to other areas in the future.

POSTAGE COSTS

Within the United Kingdom: Free shipping on all orders.
No hidden costs: All costs are clearly indicated during checkout.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 1-2 business days, Monday through Friday.

Order Deadline: 22:00 (GMT+00:00) Greenwich Mean Time (London).

Weekend Orders: Orders placed over the weekend will be processed the following business day.

DELIVERY TIME

Estimated delivery time: 5 to 9 business days.

Business days: Shipments are made from Monday to Friday.

Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

Reliable Courier Services: We ship via PostNL, DHL and FedEx.

Insured Shipping: All shipments are insured. In case of loss or damage during transport, please contact our customer service.

Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our carbon footprint.

FOLLOWING INSTRUCTIONS

Tracking information: After purchase, you will receive an email with the tracking information, including the name of the shipping company and the tracking number.

Tracking your order: You can track your order via our website. Simply enter your tracking number into our tracking portal to check the status of your order.

Questions: Our support team is ready to assist you with any questions regarding tracking your order.

PROCEDURE FOR MISSING ITEMS

Report missing items: Please contact our customer service at support@luvoria.co.uk within 7 days of receiving your package .

Solution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

CONTACT INFORMATION

Store name: LUVORIA
Company name: CRESCERE COMMERCE LIMITED
Office address: Unit 2a, 17/f Glenealy Tower, No.1 Glenealy Central, Hong Kong

E-mail: support@luvoria.co.uk

Customer Service Opening Hours:

Monday to Friday - 9:00 AM to 6:00 PM

Saturday and Sunday - 10:00 AM to 4:00 PM