Privacy Policy

Privacy Policy

Updated on July 18, 2024

LUVORIA (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared by LUVORIA. This Privacy Policy applies to our website and its subdomains (collectively, our “Service”) and to our LUVORIA application. By accessing or using our Service, you signify that you have read, understand and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Use.

Definitions and Key Terms

  • Cookie : A small amount of data generated by a website and stored by your web browser. It is used to uniquely identify your browser, provide analytics, and remember information about you, such as your language preference or login details.
  • Company : When this policy mentions “Company”, “we” or “our”, this refers to Luvoria, registered in the Netherlands, responsible for your information under this privacy policy.
  • Country : where Luvoria or the owners/founders of Luvoria are located, in this case the Netherlands.
  • Customer : refers to the company, organization or individual who registers to use the Luvoria Service to manage relationships with your consumers or service users.
  • Device : any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Luvoria and use the Services.
  • IP Address : Every device connected to the Internet is assigned a number, known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  • Personnel : refers to those individuals employed by Luvoria or hired to perform a service on behalf of either party.
  • Personal Data : any information that directly or indirectly, or in connection with other information — including a personal identification number — identifies a natural person.
  • Service : refers to the service provided by Luvoria as described in the relative terms (if available) and on this platform.
  • Third Party Service : refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may be of interest to you.
  • Website : the Luvoria site, accessible via this URL: https://luvoria.co.uk/
  • You : an individual or entity registered with Luvoria to use the Services.

    What information do we collect? We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. This information may include:

    • Name / Username
    • Phone numbers
    • Email addresses
    • Postal addresses
    • Billing addresses

    How do we use the information we collect? Any of the information we collect from you may be used in the following ways:

    • To personalize your experience (your information helps us better respond to your individual needs).
    • To improve our website (we continually strive to improve our website offering based on the information and feedback we receive from you).
    • To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
    • To process transactions.
    • To administer a contest, promotion, survey or other site feature.
    • To send periodic emails.

    When does Luvoria use information about third-party end users? Luvoria collects information from end users that is necessary to provide the Luvoria services to our customers. End users may voluntarily provide us with information that they have made available on social networking sites. If you provide us with such information, we may collect information that is publicly available on the social networking sites that you have indicated. You can control the amount of information that social networking sites make public by visiting those sites and adjusting your privacy settings.

    When does Luvoria use customer information from third parties? We receive certain information from third parties when you contact us. For example, when you provide us with your email address to express your interest in becoming an Luvoria customer, we receive information from a third party that provides automated fraud detection services to Luvoria. We also occasionally collect information that is publicly available on social networking sites. You can control the amount of information that social networking sites make public by visiting those sites and adjusting your privacy settings.

    Do we share the information we collect with third parties? We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may be of interest to you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, sale of assets, or other corporate reorganization, we may also share or transfer your personal and non-personal information to our successors.

    We may employ trusted third party service providers to perform functions and provide services for us, such as hosting and maintaining our servers and the Site, database storage and management, email management, marketing storage, credit card processing, customer service, and fulfilling orders for products and services you may purchase through the Site. We will likely share your personal information and possibly some non-personal information with these third parties so that they can provide these services to us and to you.

    We may share some of our log file information, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and advertising networks. If your IP address is shared, it may be used to estimate general location and other technical information such as connection speed, whether you visited the Site from a shared location, and the type of device used to access the Site. They may collect and aggregate information about our advertising and what you see on the Site, and provide us and our advertisers with audits, investigations, and reports.

    We may also disclose personal and non-personal information about you to government or law enforcement officials or to private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights or interests or those of a third party, the safety of the public or any person, to prevent or stop illegal, unethical or legally objectionable activity, or otherwise comply with applicable court orders, laws, rules and regulations.

    Where and when is information collected from customers and end users? Luvoria collects the personal information you provide to us. We may also receive personal information about you from third parties as described above.

    How do we use your email address? By submitting your email address on this website, you agree to receive emails from us. You may unsubscribe from any of these mailing lists at any time by clicking on the unsubscribe link or using another unsubscribe option included in the respective email. We only send emails to people who have authorized us to contact them, either directly or through a third party. We do not send unwanted commercial emails because we hate spam as much as you do. By submitting your email address, you also agree that we may use your email address for targeted advertising on sites such as Facebook, where we display personalized ads to specific people who have opted in to receive communications from us. Email addresses submitted only through the order page will only be used to send you information and updates pertaining to your order. However, if you have provided us with the same email address by other means, we may use it for all the purposes set out in this policy. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

    How long do we keep your information? We only keep your information for as long as we need it to provide Luvoria to you and fulfill the purposes described in this policy. This also applies to anyone we share your information with who performs services on our behalf. When we no longer need to use your information and we have no legal obligation to retain it, we will either delete it from our systems or anonymize it so that we can no longer identify you.

    How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financial data, etc.) is never stored in our records. However, we cannot guarantee the absolute security of the information you transmit to Luvoria or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

    Can my information be transferred to other countries? Luvoria is located in the Netherlands and Belgium. Information collected through our website, through direct interactions with you, or through the use of our support services may from time to time be transferred to our offices or personnel, or to third parties, worldwide, and may be viewed and hosted worldwide, including in countries that may not have general laws governing the use and transfer of such information. To the maximum extent permitted by applicable law, by using any of the above, you consent to the cross-border transfer and hosting of such information.

    Is the information collected through the Luvoria service secure? We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures in place to help protect, prevent unauthorized access, maintain data security, and ensure the correct use of your information. However, no person or security system is infallible, including encryption systems. Furthermore, people may commit intentional crimes, make mistakes, or fail to comply with policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes an unenforceable obligation to protect your personal information, you agree that intentional negligence will be the standard by which we measure our compliance with that obligation.

    Can I update or correct my information? Your rights to request updates or corrections to the information Luvoria collects depend on your relationship with Luvoria. Staff may update or correct their information as described in our internal company policies. Customers have the right to restrict certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete your personally identifiable information from our systems (subject to the next paragraph), by canceling your account. These updates, corrections, changes, and deletions will not affect other information we maintain or the information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requiring a unique password) to verify your identity before granting access to your profile or making corrections. You are responsible for maintaining the confidentiality of your unique password and account information at all times.

    You should be aware that it is not technologically possible to remove every record of the information you have provided to us from our system. The need to back up our systems to protect information from accidental loss means that a copy of your information may exist in a non-erasable form that is difficult or impossible for us to locate. At your request, all personal information stored in databases we actively use and other readily searchable media will be updated, corrected, amended or deleted, as appropriate, as soon as is reasonably technically possible.

    If you are an end user and would like to update, delete, or receive information we have about you, you can do so by contacting the organization you are a customer of.

    Personnel If you are an employee or applicant for employment with Luvoria, we collect information that you voluntarily provide to us. We use the collected information for personnel purposes to administer employee benefits and screen applicants.

    You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have about you. These updates, corrections, changes, and deletions will not affect other information we maintain or information provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.

    Business Sale We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Luvoria or any of its affiliated companies (as defined herein), or that portion of Luvoria or any of its affiliated companies to which the Service relates, or in the event of a cessation of our operations or if we file or are filed against us for bankruptcy, reorganization or similar proceeding, provided that the third party agrees to abide by the terms of this Privacy Policy.

    Affiliated Companies We may disclose information (including personal information) about you to our affiliated companies. For the purposes of this Privacy Policy, “Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Luvoria, whether by ownership or otherwise. Any information about you that we provide to our affiliated companies will be treated by those affiliated companies in accordance with the terms of this Privacy Policy.

    Governing Law This Privacy Policy is governed by the laws of the Netherlands and Belgium, without regard to its conflict of laws provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising out of or relating to this Privacy Policy, except for those individuals who may have rights to bring claims under Privacy Shield or the Swiss-US Framework.

    The laws of the Netherlands and Belgium, excluding their conflicts of laws rules, shall govern this Agreement and your use of the Site. Your use of the Site may also be subject to other local, state, national, or international laws.

    By using Luvoria or contacting us directly, you agree to this Privacy Policy. If you do not accept this Privacy Policy, you should not interact with our website or use our services. Continued use of the website, direct interaction with us, or following the posting of changes to this Privacy Policy that do not significantly impact the use or disclosure of your personal information will mean that you accept those changes.

    Your Consent We have updated our Privacy Policy to provide you with full transparency on what is set when you visit our site and how it is used. By using our website, registering an account or making a purchase, you hereby consent to our Privacy Policy and accept its terms.

    Links to Other Websites This Privacy Policy applies only to the Services. The Services may contain links to other websites that are not operated or controlled by Luvoria. We are not responsible for the content, accuracy or opinions expressed in these websites, and these websites are not investigated, monitored or checked for accuracy or completeness by us. Please note that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites that have a link on our platform, is subject to that website's own rules and policies. These third parties may use their own cookies or other methods to collect information about you.

    Advertising This website may contain third party advertisements and links to third party sites. Luvoria makes no representations as to the accuracy or suitability of any information in these advertisements or sites and assumes no responsibility for the conduct or content of these advertisements and sites and the offers made by third parties.

    Advertising enables Luvoria and many of the websites and services you use to be free. We work hard to ensure that advertising is safe, non-intrusive and as relevant as possible.

    Third party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Luvoria of the third party sites, goods or services. Luvoria assumes no responsibility for the content of the advertisements, the promises made, or the quality/reliability of the products or services offered in any advertisements.

    Advertising Cookies These cookies collect information about your online activity on the website and other online services over time to make online advertising more relevant and effective to you. This is called interest-based advertising. They also perform functions such as preventing the same ad from continuously reappearing and ensuring that ads are properly displayed for advertisers. Without cookies, it would be very difficult for an advertiser to reach its audience or know how many ads have been shown and how many clicks they have received.

    Cookies Luvoria uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website, but they are not essential to their use. However, without these Cookies, certain features such as videos may become unavailable, or you may be required to enter your login details every time you visit the website because we cannot remember if you have previously logged in. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access the features of our website properly or at all. We never place personally identifiable information in Cookies.

    Blocking and disabling cookies and similar technologies Wherever you are, you can also configure your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully use all of our website’s features and services. You should also be aware that you may also lose certain stored information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers offer different controls in this regard. Disabling a cookie or category of cookies does not delete the cookie from your browser unless this is done manually through your browser function.

    Children's Privacy We collect information from children under the age of 13 only to improve our services. If you are under the age of 13, you may use our website only with the participation of a parent or guardian.

    Changes to our Privacy Policy We may change our Services and policies, and we may make changes to this Privacy Policy in order to accurately reflect our Services and policies. Unless otherwise required by law, we will notify you (for example, through our Services) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.

    Third Party Services We may display, include or make available third-party content (including data, information, applications and other products and services) or provide links to third-party websites or services ("Third Party Services").

    You acknowledge and agree that Luvoria is not responsible for the Third Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Luvoria assumes no responsibility or liability to you or any other person or entity for any Third Party Service. The Third Party Services and links thereto are provided solely as a convenience to you, and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

    Contact Us

    Please feel free to contact us if you have any questions about this Privacy Policy.

    By email: support@luvoria.co.uk

    Via this link: Contact page